About Us
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Service Guidelines
Clear policies for safe shipment handling, smooth delivery and transparent logistics support.
Service Guide
Our guidelines help customers understand shipment policies, claim process, packing standards, risk coverage and required documentation.
Claim Policy
At DSK Worldwide Cargo, we ensure a transparent and fair claim process.
- Claims must be reported within 48 hours of delivery.
- Invoice, LR copy and proof of shipment are required.
- Photos of damaged goods must be submitted.
- No claims accepted for poor packaging.
- Compensation is based on declared value and verification.
Risk Policy
Every shipment is handled carefully, but some transit risks are unavoidable.
- Shipments move at owner’s risk unless insured.
- No liability for weather, strikes or natural delays.
- High-value shipments must be declared.
- Insurance is recommended for fragile goods.
- Liability is subject to company terms.
Fuel Surcharge
Fuel surcharge helps maintain service quality despite fuel price changes.
- Applied as a percentage of freight charges.
- Revised periodically based on market fuel rates.
- Applicable on FTL services.
- Applicable on PTL services.
- Applicable on parcel booking and express movement.
Packing Guideline
Proper packing protects your shipment during loading, transit and delivery.
- Use strong and durable cartons.
- Wrap fragile items with bubble wrap.
- Use cushioning material inside the box.
- Seal packages properly with strong tape.
- Label clearly with address and contact number.
KYC Policy
KYC verification is mandatory for shipment processing and compliance.
- Submit Aadhaar, PAN, Passport or GST certificate.
- Address should match shipment details.
- Required for all non-document shipments.
- Business shipments may require GST details.
- Delays may occur if documents are incomplete.
Prohibited Items
Some items are restricted and cannot be transported through our network.
- Explosives, firearms and illegal goods.
- Hazardous chemicals and flammable items.
- Currency, jewellery without declaration.
- Perishable goods without prior approval.
- Any item restricted by government rules.
Frequently Asked Questions
How can I track my shipment?
You can track your shipment using your tracking number on our website Track page.
Do you provide insurance?
Yes, shipment insurance can be arranged on request before dispatch.
Which documents are required?
Invoice, e-way bill if applicable, GST details and KYC documents may be required.
Can I cancel my shipment?
Shipment cancellation is possible before dispatch from the origin location.
How is weight calculated?
Freight is calculated based on actual weight or volumetric weight, whichever is higher.
